Update your MyGov secret question & answer sign in option by 18th October, 2024
Starting 18 October 2024, participants and nominees won’t be able to use secret question and answers to verify their identity when logging into NDIS systems. This is because the NDIS are linking their systems to myGov accounts.
From 18 October, participants and nominees must use alternative myGov sign-in options, like passkeys or SMS codes.
We are committed to protecting NDIS participant plans, funds, and personal data. The alternative myGov sign in options are more secure than secret questions and answers.
Those who haven’t updated their sign-in options won’t be able to access the NDIS portal or app until they do.
Affected participants and nominees may ask you about this change. More information and instructions on how to update sign in options are available on the NDIS website.
If participants need help they can also call the National Contact Centre on 1800 800 110 or contact myGov.
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